General terms and conditions for the Austrian hotel sector (AGBH)

Reservation. Payment. Insurance.
Upon making a reservation, a deposit of 20 % of the room price is due. This reservation is only binding upon receipt of the deposit. Your hotel bill can be settled in advance by bank transfer, or with payment direct in the KRAFTalm. We prefer payment in cash, but do of course accept debit and credit cards (Mastercard, Visa).
Things can always happen, which is why we recommend that you take out travel cancellation insurance.

Standard cancellation conditions
Free cancellation up to 7 days before arrival.
Up to 6 days before arrival: 50%
In the event of no show, 90% is charged.
Things can always happen, which is why we recommend that you take out travel cancellation insurance.

Corona changes the booking process. But never your holiday feeling.
We always keep your well-being and the safety of our guests and employees in mind. You can rely on us; we will make all the necessary arrangements so that you can have a safe and enjoyable holiday.
Keeping a distance is rarely easier than it is at the KRAFTalm. Winter is still a long way off. As soon as we open our hotel in December 2020 and your holiday approaches, we will let you know about current measure well in advance.

Should there be further restrictions on travel due to the Covid-19 situation, we will naturally find the best possible solution for all existing bookings within the framework of any legal means. Should the situation change in our region or in your home town and an arrival/return trip is either not possible, or only possible in limiting conditions, then we will resolve this for you without any problems. Either we will refund your deposit in full, or your deposit remains valid and you can rearrange your holiday to another dates within a one-year period free of charge.

As soon as we open in December and your holiday here with us is approaching, we will provide you with the latest information.

Arrival. Departure.
You can park your car at the Salvista gondola in Itter. A ticket for the long-term car park is available from the cable car cash desk.
Travel via the cable car. Every guest requires a valid cable car ticket. The girls at the cash desk will be happy to help you choose the right ski pass.
Please bring all of the important and necessary holiday possessions with you to the Kraftalm (50 m mountain path). You can take your luggage with you in the gondola. We will then collect you at the gondola mountain station.
Check-in is available between 14:00-16:30. Please note that the last gondola operates at 16.30 and it is not possible to get to the Kraftalm after this time, and you will then have to pay for your overnight stay in the valley yourself.
In the event of you arriving early, you can store your luggage here and use our facilities.
Please check out by 10.30 on the day you are due to depart. We will take your luggage to the gondola for you and you can relax and enjoy your day on the mountain.

General Terms & Conditions for the Hotel sector 2006 also apply

Corona has changed the booking process, but never that holiday feeling.
Your well-being and the safety of our guests and staff is something we always bear in mind. You can depend on us; we will take care of all the requisite arrangements to ensure you enjoy a safe and lovely holiday. Keeping a distance from others is probably more easy in the KRAFTalm than elsewhere. Winter is still a long way off. As soon as we open in December 2020 and your holiday is approaching, we will provide you with the latest information.
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General terms and conditions for the Austrian hotel sector (AGBH). Version from 15.11.2006 available for download
Do you still have questions?

Then just get in touch with us. A holiday on the mountain is bespoke. We are here for you and look forward to welcoming you.

General terms and conditions for the Austrian hotel sector (AGBH)

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