General terms and conditions for the Austrian hotel sector (AGBH)

Reservation.Payment.Insurance
With the reservation a deposit in the amount of 20% of the total amount is made.
The reservation is fixed only after receipt of the deposit. You can pay your hotel bill in advance by bank transfer or directly on site at the KRAFTalm. We prefer cash payments, but of course we also accept debit or credit cards (Mastercard, Visa) Something can always happen. Therefore we recommend you to take out a travel cancellation insurance.

Regular cancellation conditions

  • up to 1 month before departure no cancellation fee
  • 1 month to 1 week before departure 70% of the total amount
  • In the last week before the trip 90% of the total amount
  • In case of early departure 100% will be charged

Corona
Yes, the current time is different. We are all urged to rethink what we are used to. At 1,355 meters above sea level, above all the hustle and bustle of the valley, you can spend a relaxing vacation even this winter. You can be sure that all the prescribed criteria are of course respected. Because with only 29 rooms we are small and fine. So each of you can stretch his place well.
We prefer to think positively. And yet we take the matter seriously.
If the situation in our region or in your home country should change and a journey/return is not possible or only under limited conditions, then we solve this quite unproblematically. Your deposit will remain and you can change your booking to another date within one year free of charge. Here you can find the Corona Cancellation Policy.

Arrival.departure.
You can park your car at the Salvistagondelbahn in Itter. At the cable car cash desk you will receive a certificate for the long-term parking.
The arrival takes place with the mountain railroad. Every guest needs a valid mountain railway ticket. The girls at the ticket office will be happy to help you choose the right lift ticket. Please take your luggage in the gondola straight to the Kraftalm (50 m walk on the mountain). Check in is possible between 2.00 p.m.-4.00 p.m. Please note that you will make the last ride on the gondola. (Summer 5.00 p.m. / Winter 4:30 p.m.) A later arrival at the Kraftalm is not possible and you must stay overnight in the valley at your own expense. If you arrive earlier, you are welcome to store your luggage with us and use our facilities. Please check out on the day of departure by 10.00 am. You can still end the day relaxed with us on the mountain.
In addition, the general terms and conditions for the hotel industry apply.

Corona changes the booking process. But never your vacation feeling.
We always have your well-being and the safety of our guests and staff in mind. You can rely on us, we will make all the necessary arrangements for a safe and enjoyable vacation. Distance is probably rarely easier than at the KRAFTalm.

General terms and conditions for the Austrian hotel sector (AGBH)

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