General terms and conditions for the Austrian hotel sector (AGBH)

Reservation. Payment. Insurance.
When making a reservation, a deposit of 20% of the total amount is due. For all bookings relating to the 2021 summer season (until mid-October 2021), we will waive a deposit due to the current situation. This reservation is only binding upon receipt of the deposit. Your hotel bill can be settled in advance by bank transfer, or with payment direct in the KRAFTalm. We prefer payment in cash, but do of course accept debit and credit cards (Mastercard, Visa).
Things can always happen, which is why we recommend that you take out travel cancellation insurance.

Standard cancellation conditions
up to 3 months before departure no cancellation fee
3 months to 1 month before departure 40% of total amount
1 month to 1 week before departure 70% of total amount
90% of the total amount in the last week before the start of the trip
Cancellation due to Corona
If you cannot start your trip due to reasons concerning Covid-19, your stay will be cancelled free of charge and rebooked on another date within the next 2 years. The deposit will always remain and will not be refunded.
Reasons for free cancellation:
Your home country issues a travel warning for Tyrol.
The borders of Tyrol or your home country are closed.
The SkiWelt Wilder Kaiser - Brixental stops skiing due to Covid-19.
You have to be quarantined at home or have to show a negative Covid-19 test.
You fall ill with Covid-19 in advance and a journey home is not possible.

Arrival. Departure.
You can park your car at the Salvista gondola in Itter. A ticket for the long-term car park is available from the cable car cash desk.
Travel via the cable car. Every guest requires a valid cable car ticket. The girls at the cash desk will be happy to help you choose the right ski pass.
Please bring all of the important and necessary holiday possessions with you to the Kraftalm (50 m mountain path). You can take your luggage with you in the gondola. We will then collect you at the gondola mountain station.
Check-in is available between 14:00-16:30. Please note that the last gondola operates at 16.30 and it is not possible to get to the Kraftalm after this time, and you will then have to pay for your overnight stay in the valley yourself.
In the event of you arriving early, you can store your luggage here and use our facilities.
Please check out by 10.30 on the day you are due to depart. We will take your luggage to the gondola for you and you can relax and enjoy your day on the mountain.

General Terms & Conditions for the Hotel sector 2006 also apply

Corona has changed the booking process, but never that holiday feeling.
Your well-being and the safety of our guests and staff is something we always bear in mind. You can depend on us; we will take care of all the requisite arrangements to ensure you enjoy a safe and lovely holiday. Keeping a distance from others is probably more easy in the KRAFTalm than elsewhere. Winter is still a long way off. As soon as we open in December 2020 and your holiday is approaching, we will provide you with the latest information.
General terms and conditions for the Austrian hotel sector (AGBH). Version from 15.11.2006 available for download
Do you still have questions?

Then just get in touch with us. A holiday on the mountain is bespoke. We are here for you and look forward to welcoming you.

General terms and conditions for the Austrian hotel sector (AGBH)


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