FAQs about a holiday in the mountains Frequently asked questions and answers.

Do you really want to enjoy a holiday in the mountains in Tirol, but are there still a few things you would like to clarify? Well this is where we finally come into play. Tips, tricks and the best solutions await you. We are a special place, for unique people. All you have to do is ask. We are happy to help.

Getting here by car?

Indeed. You can only drive as far as the Salvista gondola, where you can park your car for free in the designated car parking area. It is there that your adventure holiday in the mountains begins and it starts with a journey up the mountain to the KRAFTalm in the comfortable, new 10-seater gondola. Once you get to the top, it is just a few metres more to the KRAFTalm.

Please take note of the gondola operating times. It is not possible to get here outside these times.
Further details about your exciting journey is available here.

Once you arrive, do you stay up at the top?

Anyone spending the night in the KRAFTalm has countless opportunities to fill their day. Yet when night falls, all our overnight guests slowly find their way back to us. Since you can only get to us via the gondola, arrive here by 17.00 at the latest and enjoy the time with your loved one/s. That is how a holiday in the Alm should be!

Heading out to eat in the evening?

The KRAFTalm is located on the mountain and is only accessible via the Salvista gondola operating times. There are also no options available to head out in the evening. But worry not, nobody goes to bed hungry here. Our multi-course and re-organised evening meal will not only fill you up, it will make you happy too.

Towels, bath slippers and the like?

There are plenty of towels provided in our rooms and in the wellness area and there is a fluffy bathing robe for every guest.
Each room also has a hairdryer and ski shoes can be dried conveniently in the ski cellar. We care about our environment and therefore ask that you bring your own flip-flops/bath slippers with you.

Ski pass?

A ski pass is not included in the price of the room and can be purchased at the valley station for the Salvista gondola.The ladies at the cash desk are also happy to advise you.

What are the cancellation conditions?

Standard cancellation conditions

  • up to 3 months before departure no cancellation fee
  • 3 months to 1 month before departure 40% of total amount
  • 1 month to 1 week before departure 70% of total amount
  • 90% of the total amount in the last week before the start of the trip

Cancellation due to Corona
If you cannot start your trip due to reasons concerning Covid-19, your stay will be cancelled free of charge and rebooked on another date within the next 2 years.
The deposit will always remain and will not be refunded.
Reasons for free cancellation:
Your home country issues a travel warning for Tyrol.
The borders of Tyrol or your home country are closed.
You have to be quarantined at home.
You fall ill with Covid-19 in advance and a journey home is not possible.

Is travel cancellation available?

There is the option to take out cancellation insurance with Europäischen Reiseversicherung.
Insure your booking for a great price and start your holiday feeling relaxed.
Details about the conditions and included services are available on the Europäischen Reiseversicherung website.

Is the KRAFTtalm barrier-free?

Wheelchair access is no problem at all.
All the public areas in the KRAFTalm, including toilets, seminar room, relaxation room and the restaurant area are easily accessible for wheelchair users. Rooms are designed in such a way that they are suitable for wheelchair users. However, they do not meet the guidelines for accessible rooms. Just give us a call and we will be happy to clarify matters for you.

Are dogs allowed in rooms?

In winter it is not possible for you to bring your dog with you on holiday. We are located in the middle of the ski area, and there are simply no areas available for dogs to be taken out. Day guests and their dogs are welcome and you can take your dog with you to look for a nice little spot on the terrace and in specific indoor areas.

Is the KRAFTalm child-friendly?

Families with children and babies are very welcome in the KRAFTalm.
Holiday time is family time – a time when things can just be. Ensuring a precious time together is important to us. Then everyone gets to feel great in the KRAFTalm.

Is there a ski school?

At the valley station for the Salvista gondola in Itter, the Alpine ski school has an extensive range of ski courses available. More information can be found on their website.

Everything clear?

We are happy to help!

EnquireBook now